Configurable Training Modules For:
Diversity
Being a Contributing Team Member In today's workplace, people are expected to be contributing team players, usually on several teams at once. Effective contribution is supported by understanding the personal characteristics required, defining and meeting expectations, clarifying perceptions and reality, and enhancing perceptions among team members.
[click here to download PDF] Bringing Conflict Into the Open Many organizations have challenges when conflict is avoided, where some people are unaware of issues, and when difficult topics are not brought out into the open. Conflict can be constructive when people understand the sources of conflict and the issues are clarified.
[click here to download PDF] Communicate with Diplomacy and Tact This module gives participants the opportunity to practice dealing with trying situations in a confident and diplomatic way. They will learn to speak honestly and tactfully, give and receive constructive feedback, and use mediation skills to help others find common ground when holding opposing viewpoints.
[click here to download PDF] Communicating Across Generations This module provides insights to help you honor, appreciate, and identify with different generations. As you learn to connect and communicate more effectively with one another, you can begin to view differences as healthy and see how they provide exciting opportunities to collaborate on innovative solutions.
[click here to download PDF] Conflict - Maintaining Emotional Control Maintaining emotional control when you deal with relationship conflicts is probably the most important step, and the most difficult. People can reduce escalation of negative attitudes by understanding and controlling the six elements of the conflict cycle, learning methods to process anger, creating healthy alternatives to destructive responses, and creating dialogue to discuss the issue while maintaining control.
[click here to download PDF] Conflict as a Growth Opportunity Many people avoid conflict because they don't see the important breakthroughs that can occur when issues are brought into the open and resolved. People need to understand and analyze organizational barriers and take action to build trust.
[click here to download PDF] Conflict Mediation Mediation becomes an alternative to consider when a third person intercedes to help two opposing parties work toward a solution. Mediators create constructive discussion by getting people to establish ground rules, give people the opportunity to clarify the problem, gather information, generate options, negotiate solutions, and reach agreement.
[click here to download PDF] Conflict to Collaboration Organizations look for collaborative solutions when people need to tap into others for skills, expertise, creativity, innovation, and fresh perspectives. An effective process for collaboration includes goal definition, fact finding, issue definition, requesting help, exploring options, implementation, and follow up.
[click here to download PDF] Dealing with Difficult Team Members People often contribute to team dysfunction without being aware of their negative behavior, or knowing how to address these behaviors in others. Dealing with difficult people starts with identifying disruptive actions, understanding the dynamics and stages of group reactions, and addressing issues with candor and tact.
[click here to download PDF] Ending a Successful Team Too often, the valuable lessons learned in the team process are lost when the team disbands. Months or years of growth in the team?s knowledge and many of the final recommendations are left behind. When bringing closure to a team, capture collective learning and clearly identify who will take responsibility for assuring follow-through.
[click here to download PDF] Establishing an Effective Team Establishing a new team or renewing an existing one is the responsibility of everyone on the team. Effective teams are built on establishing a common vision, creating building blocks for communication and collaboration, identifying and planning for roadblocks, and establishing accountability.
[click here to download PDF] External Partnerships Most organizations work closely with external consultants, vendors, advisors, suppliers, and clients to maximize their own effectiveness. Effective partnerships include understanding the dynamics of team growth over time, defining the team purpose, and negotiating clear expectations.
[click here to download PDF] Internal Conflict Resolution People respond to internal conflict in a range of attitudes from passive, to assertive and aggressive. Understanding the sources of conflict like processes, team roles, interpersonal relationships, direction of the team, and external factors helps people to take personal responsibility and develop conflict strategies.
[click here to download PDF] Interpersonal Competence for Career Growth In this module, you will examine the role that interpersonal relationships play in your career success. You chart the relationships that will be most critical to your success in the future and set goals for strengthening those relationships.
[click here to download PDF] Interpersonal Competence: Connect with Others In this module, you will explore the impact on your professional development when you apply Dale Carnegie's principles for building trust and rapport. These nine principles form the basis for establishing respectful and understanding professional relationships.
[click here to download PDF] Keep Stress and Worry in Perspective In this module, you will examine ways that you lose your perspective on stress and worry in your lives and develop ways of getting your perspective back on track. You develop stress management strategies based on three pillars of perspective: physical, mental, and social.
[click here to download PDF] Leveraging Diversity In this module, you will explore some of your existing attitudes and behaviors to better understand how others might view you. You will discover how your actions toward individuals and groups affect others. You will consider new approaches to build a more cohesive and diverse organization.
[click here to download PDF] Managing Across Generations This module provides insights and tools to help you turn the different attitudes and skills each generation brings to the table into powerful performance drivers. We will learn the best approaches to providing feedback and coaching for each generation, resulting in a more rewarding and engaging work environment for both employee and manager.
[click here to download PDF] Stress Reduction through New Work Habits Anyone can fall into unproductive work habits over a period of time. You drift into routines that are inefficient, become less and less organized, or experience deterioration in your work attitudes. Often, you slip into unproductive work habits without realizing it. Over time, you become comfortable with these work habits, and it can be difficult to break those established patterns.
[click here to download PDF] Team Building Creating alignment and purpose in a team helps promote action, focus, and direction. Teams need to work together to identify and work by the values, vision, and guiding principles that build successful teamwork.
[click here to download PDF] Understanding Diversity Diversity in the workplace is increasingly a topic of discussion. Various studies have attempted to quantify the impact of diversity on the success of an organization. While the resulting statistics and conclusions may differ, it remains clear that today's employees and their leaders encounter a wide range of difference when interacting with their colleagues. When addressed poorly, these differences may cause conflict and reduce productivity. When you manage these differences well, this richness of diversity can create an environment of inclusion that produces strong work teams.
[click here to download PDF] Understanding Generational Diversity This module offers valuable insights into what makes each generation tick. You'll gain a better understanding of why one group values company loyalty, while another has a 'me first' mindset; why one is team oriented, while the other is fiercely independent; why one works for rewards, while another works only if the work is interesting and fulfilling.
[click here to download PDF] Valuing Diversity In this module, you will explore how values may differ and how uncovering shared values can help you bridge differences. You will work with fundamental approaches to stimulate open, honest discussions. You will apply a set of proven principles to foster mutual trust and build a solid basis for pursuing shared goals.
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