Configurable Training Modules For:
Coaching
Business Professionalism 101 This module is an overview of categories important to business relationships - introducing people, business meetings, and the business luncheon or dinner. It also addresses the steps of writing a thank you note. This module also contains a list of recommended books for further information on this topic.
[click here to download PDF] Coach for Performance Improvement Coaching is about providing support and advice to help an individual recognize ways in which they can improve their effectiveness and performance. Coaching has traditionally been employed to help a poor or struggling performer improve. Now it is recognized as a solid methodology for encouraging strong performers to grow and improve even faster. Effective leaders use coaching to provide direction, instruction, and training to help their team members grow skills and achieve objectives.
[click here to download PDF] Coaching: Supportive and Directive Approaches Coaching associates to help them succeed and to maintain performance standards is often difficult for everyone involved. Managers need to know when to apply either supportive or directive coaching and be able to analyze the readiness level of their people to receive coaching.
[click here to download PDF] Communicate to Lead Managers and leaders need to be able to communicate effectively in order to engage and connect with others. This requires listening effectively, avoiding filters or biases, rephrasing, and speaking persuasively.
[click here to download PDF] Conflict Management A critical role for managers is the ability to manage conflicts between associates, with subordinates or peers. Managers need to be able to listen empathetically, ask the right questions, evaluate the people involved, and determine the right level of intervention and the best approaches to resolve conflict.
[click here to download PDF] Delegation Delegation (rather than dumping) can be used to develop people or to achieve specific organizational outcomes. Identifying who is ready for delegation and using a collaborative process clarifies the level of control needed to affix accountability.
[click here to download PDF] Handling Mistakes Taking corrective action with employees is a necessary and often difficult process for managers. Constructive feedback, along with the right process and a human relations approach, moves people from resistance to relating to their mistakes.
[click here to download PDF] Lead Effective Meetings This module covers the human relations skills essential for building cooperation and positive results in meetings as well as the three components of an effective meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up.
[click here to download PDF] Leading Strong Teams Being an effective leader of a team requires the ability to capitalize on a wide range of personalities, skills, and abilities. Leaders must be able to analyze and capitalize on team strengths, work with diverse styles, and create a competitive spirit that builds cooperation.
[click here to download PDF] Mentorship: Creating a Partnership Successful mentoring can make the difference in a person's career between making mistakes or strategically avoiding them, between getting off to a fast start or stumbling at the gate. For mentors, it is an opportunity to review and refresh your professional perspective while gaining the satisfaction of guiding others to professional success.
[click here to download PDF] Mentorship: Launching an Initiative Mentoring is a powerful approach by which one person, with relevant experience, helps another person, with lesser experience, to do their job more effectively and progress in their career. While mentoring is often provided in an informal manner, organizations are recognizing the power of establishing a formal approach to mentoring to help emerging talent gain a solid foothold in the organization.
[click here to download PDF] Motivation It's often said that people join companies and leave managers. Poor leaders are often cited as the number one reason that people change companies. All managers can impact motivation by understanding the differences between maintenance and motivation, using tangible and intangible rewards, and focusing on appealing to a sense of belonging and importance.
[click here to download PDF] New Employee Orientation Planning and delivering an effective new employee orientation is a win-win opportunity. In addition to reducing start-up costs, it provides a warm welcome to integrate new employees into the organization's culture and improves employee loyalty and retention.
[click here to download PDF] Performance Appraisals Creating a performance management culture makes performance appraisal an ongoing process rather than a yearly event that is generally stressful and subjective. An effective appraisal meeting includes establishing rapport, discussing positive and negative results with objectivity, agreeing on specific improvement areas, and setting expectations for future performance.
[click here to download PDF] Performance Defined Defining clear performance expectations that relate to the organization's vision, mission, and values creates win-win outcomes. Identifying key result areas and SMART performance standards in these areas develops clarity. Duties, activities, and skills, knowledge and abilities are aligned to create measurable results.
[click here to download PDF] Planning With limited resources and lack of time, many people become responsive, rather than proactive by planning. An eight step planning process establishes the desired outcome, clarifies the current situation, and sets specific goals and timetables to achieve required results.
[click here to download PDF] Time Control to Work on Your Business Effective managers need to transition from doing to leading and from working in the business to working on the business. By analyzing where time goes, and taking steps to better utilize your time, an effective manager is able to address routine situations and still move the business forward.
[click here to download PDF] Time Management The two major keys to time management are understanding where time is spent, and focusing efforts on issues with higher levels of importance. You can avoid the tyranny of the urgent by evaluating your activities and applying five proven time management approaches.
[click here to download PDF] Vision, Mission,and Values Defining clear vision, mission, and value statements creates a climate of focus and direction for an organization. Developing and communicating these statements in a team environment increases buy-in and helps align individual performance with strategic goals.
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